Customer Help
Our happiness team is always here to help — common questions answered below, or reach us directly on Contact Us.
Orders and shipping
How long does delivery take?
Economy shipping takes 4 to 15 working days depending on your distance from our Ahmedabad and Jaipur dispatch points. Express shipping takes 2 to 4 working days to metro cities, 2 to 6 days elsewhere in India. International orders take 6 to 15 days by express, 10 to 30 days by economy.
How do I create an account?
Choose “create my account” at checkout and it’s created automatically, saving your address for next time.
Can I change my shipping address after ordering?
Yes, as long as it hasn’t shipped yet. WhatsApp or call +91 96386 03214, or email patangdori@gmail.com, with the corrected address.
How do I track my order?
You’ll get a tracking ID and courier name once your order ships. Track it on the courier’s own website for live status.
Do you store my card details?
No. Payment is handled entirely by our payment gateway — we only receive a confirmed or failed status, never your card or payment details.
Do you charge sales tax?
Indian customers are charged GST based on the items and destination state, as required by law. International customers are not charged GST.
Do you ship outside India?
Shipping is free within India. Internationally we deliver via DHL, FedEx and other trusted couriers — WhatsApp us for a quote.
Will my order arrive in one package?
Depends what you order — kites and thread are usually packed separately to keep both safe in transit.
Returns and exchanges
What’s your returns policy?
Damaged or unusable products are replaced free of cost — just tell us. You can also return unused items, though shipping and packaging costs are deducted from that refund.
I received the wrong item — what now?
Contact our support desk with a photo or video. Once verified, we’ll ship the correct item and arrange pickup of the wrong one.
Where do I send an authorised return?
Contact our support team first — we dispatch from both Jaipur and Ahmedabad, and they’ll confirm the right return address for your item.
Can I change or cancel an order after submitting it?
Yes, any time before it ships — contact us as soon as possible and we’ll update or cancel it. Once shipped, an order can’t be cancelled.
Can I pre-order a sold-out item?
Yes — confirm the pre-order by email or WhatsApp. We take full advance payment and let you know the expected arrival timeline.
