Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
For economy shipping order take 4 to 15 working days based on destination. we ship from Ahmedabad or Jaipur so location close to us gets delivered faster and far from us takes longer time.
- For Express shipping 2-4 working day for Metro cities and 2-6 working days for rest of INDIA.
- International shipping for kites and Manja takes 6 to 15 days via express shipping .
- 10 to 30 days via economy shipping.
At the time of checkout you can select create my account option and Your account will automatically created. your account will help you save your address information so when you order next time you dont need to enter it.
If you entered wrong shipping address and you wish to change it. Till your kite order is not dispatched you can do that.
you just need to call us or WhatsApp us for that and send us the correct shipping address so we can update it to your order.
you can use the number +91 9638603214 or email at patangdori@gmail.com
Ones your order is shipped you will get Tracking ID and courier detail.
you can track your order at the shipping company website. All the shipping company we use provide up to date tracking details for your peace of mind.
For Indian customers we do charge GST based on items you are ordering and state you are ordering from. For International customer NO GST is charged as per Indian tax laws.
We ship free of cost in INDIA .
We do deliver to rest of the world via DHL , FEDEX and other available shipping companies.
you can contact us at whatsapp support for international shipping .
you can also visit www.Brownbloom.com and order your kite and Manja as we have started this website to cater to kite shoppers outside INDIA
It depends on number of items orderd.
Generally kites and threads are packed in separate packages.
If you need to swap an item
Returns and Exchanges
If you find products damaged or not usable please let us know we will ship you fresh products as soon as we hear your complaint.
you can also return unused items however in this case we will deduct shipping and packaging charges during refund.
you can complain to our support desk with proof ( photograph/video) ones the problem is validated we will ship you correct item and will manage pickup of wrongly delivered item.
If you find products damaged or not usable please let us know we will ship you fresh products as soon as we hear your complaint.
you need to contact support team before sending item back to us.
we have 2 dispatch locaiton Jaipur & Ahmedabad.
Support team will help you with return shipping address as per item.
You can contact us using email/call/Whatsapp and we will offer you necessary support.
Get in touch with us ASAP. As we can correct address till your order is not dispatched. Ones dispatched we can not.
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yes you can but you need to confirm your pre-order via email or whatsapp support. We take 100% advance payment . you will also be informed about timeline for arrival of preordered item.