1. all the products will be shipped to you by surface or air courier depending on the urgency.

2. we take great care to package your kites well so trust us with that and stay ready for experience joy of shopping with us.

3. please do not accept the package if damaged and torn.

4. IF you receieved damaged product please infrom us same day with photographs at our email address.(https://patangdori.com/contact-us/)

Returns

1. we will return your money ones product reaches us in same package and condition we sent to you.

2. if its damaged product no  shipping cost need to be paid by you but if you are just returning product for no fault of us you will have to bear the shipping cost for both ways.

3. If you find products damaged or not usable please let us know we will ship you fresh products as soon as we hear your complaint.

we love you so we will make sure you be happy and full of joy…!