Shipping and Returns

Shipping within India

We offer free shipping across India. Orders ship by surface or air courier depending on the shipping option you select. Free-shipping orders go by economy mode and take 4 to 8 working days. Express orders take 2 to 5 working days — metro cities in 1 to 2 working days, the rest of India in 2 to 5 days depending on flight and courier connectivity.

We take great care packing your kites. Please don’t accept a package that looks damaged or torn — if you do receive a damaged product, tell us the same day with photographs at patangdori@gmail.com or WhatsApp +91 96386 03214.

International shipping

For countries outside India, shipping is charged based on package size and delivery speed. Economy shipping via India Post takes 15 to 30 days. Express shipping via DHL, Aramex and other reputed couriers takes 7 to 15 days.

Returns

We have a 7-day return policy — 7 days from receiving your item to request a return. Once we’ve received and inspected it, we’ll confirm whether the refund is approved; if so, you’re refunded automatically within 10 business days. A damaged item is replaced free of cost.

See our full Refund and Returns Policy for details, or contact us with any question.