Contact PatangDori.com
Real people, real answers. WhatsApp us with your kite or manja question and someone who actually flies kites will reply.
Questions people ask before ordering
How long does delivery take?
Free economy shipping across India takes 4 to 15 working days depending on distance from our Bareilly and Ahmedabad workshops. Express shipping takes 2 to 4 working days to metro cities and 2 to 6 days elsewhere in India. International orders take 6 to 15 days by express or 10 to 30 days by economy.
What is your return and exchange policy?
A damaged item is replaced free of cost, just send our support desk a photo. If you change your mind, send the kite or manja back and we refund everything except shipping and packing. Used kites and manja can’t be exchanged, for hygiene and resale reasons.
Can I change my shipping address after ordering?
Yes, as long as the order hasn’t been dispatched yet. WhatsApp or call us with the corrected address and we’ll update it before it ships.
How do I track my order?
Once your order ships, you’ll get a tracking ID and courier name by email and WhatsApp. Track it directly on the courier’s own website for live status.
Do you ship outside India?
Shipping is free across India. For international orders, WhatsApp us and we’ll quote shipping to your country via DHL, FedEx or another trusted courier.
Will my order arrive in one package?
It depends what you order. Kites and thread are usually packed separately to keep both safe in transit.
